Refund policy

Returns and Refunds

We want you to love what you buy. If it is not right, here is how it works.

Change of mind, or the size is wrong

  • Contact us within 14 days of receiving your order to ask for a return, and we will send you a return authorisation.
  • Post the item back within 14 days of getting that authorisation.
  • Items must come back in original condition, unworn, unwashed, unused, with tags still attached and in their original packaging.
  • We cannot accept a return that was not authorised first.

Return address
PO Box 999
Cowaramup WA 6284
Australia

Refunds

  • Change-of-mind returns are available on full-price items only.
  • Sale and marked-down items are final sale. Change-of-mind returns and exchanges do not apply to them, so please choose carefully.
  • A change-of-mind refund is less the $20 shipping we paid to send it to you, even if your order shipped free.
  • We process refunds to your original payment method within 10 business days of getting the item back and checking it. Your bank may take a few days more.
  • If it has been more than 15 business days since we approved your refund and you have not seen it, email store@reborncode.com.au.

Exchanges and store gift cards

  • Once your return is approved you can swap it for any product in store, or take a store gift card.
  • Store gift cards are valid for 3 years from the day we issue them, and can be used in store or online.
  • We process an exchange or a gift card once the original item is back with us.

Return postage

  • You pay return postage on a change of mind or a wrong size. We do not offer free returns for those.
  • Use registered post or a trackable courier. Until it reaches us it is still your parcel, and we cannot take responsibility for something lost on the way.
  • If the item is faulty, we cover the postage.

What we cannot take back

For hygiene and safety reasons we cannot accept a change-of-mind return on earrings, underwear, swimwear where the hygiene liner has been removed, perfume or skincare that has been opened, or anything made or ordered specially for you. Gift cards cannot be returned or exchanged for cash.

If something is wrong with your item

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

These rights apply to sale items and marked-down items exactly as they apply to full-price items. Nothing on this page takes them away.

Please check your order when it arrives. If something is faulty, damaged or not what you ordered, contact us and we will assess it and sort out a repair, a replacement or a refund. We cover return postage on faulty items.

Questions about a return? Email store@reborncode.com.au or call 0423 976 206.