Shipping and Returns

Shipping & Returns

Ordering

The easiest way to buy from us is through the website, using Visa, Mastercard or PayPal. Once your order is placed you will get an email confirming the order and the payment.

We are also happy to take an order by phone or email, paid by Visa or Mastercard. To process a manual order, please give us:

  • Details of your order
  • Your preferred payment method
  • Your shipping address
  • Your email and phone number

Contact us
📧 store@reborncode.com.au
📞 0423 976 206

Delivery

  • Flat rate $20 for Australian orders under $200.
  • Free shipping on Australian orders of $200 or more.
  • Click and collect from our Cowaramup shop is free.

We ship within Australia only.

We ship from regional Western Australia. We pack orders promptly, but delivery times vary with where you are and we cannot control the carrier. Any delivery time we quote is an estimate, not a guarantee.

Returns & Exchanges

We want you to love your purchase from Reborn Code. If it is not quite right, we offer refunds, exchanges or store gift cards under the following conditions.

Change of mind, or the size is wrong

  • Contact us within 14 days of receiving your order to ask for a return, and we will send you a return authorisation.
  • Post the item back within 14 days of getting that authorisation.
  • Items must come back in original condition, unworn, unwashed, unused, with tags still attached and in their original packaging.
  • We cannot accept a return that was not authorised first.
  • Once approved, post your return to:
    PO Box 999, Cowaramup WA 6284, Australia

Refunds

  • Change-of-mind returns are available on full-price items only.
  • Sale and marked-down items are final sale. Change-of-mind returns and exchanges do not apply to them, so please choose carefully.
  • A change-of-mind refund is less the $20 shipping we paid to send it to you, even if your order shipped free.
  • We process refunds to your original payment method within 10 business days of getting the item back and checking it.
  • Please allow a few extra days for your bank or payment provider.
  • If it has been more than 15 business days since we approved your refund and you have not seen it, email store@reborncode.com.au.

Exchanges & store gift cards

  • Once your return is approved you can swap it for any product in store, or take a store gift card.
  • Store gift cards are valid for 3 years from the day we issue them, and can be used in store or online.
  • We process an exchange or a gift card once the original item is back with us.

Return shipping costs

  • You pay return postage on a change of mind or a wrong size. We do not offer free returns for those.
  • Use registered post or a trackable courier, as we cannot take responsibility for an item lost on the way to us.
  • If the item is faulty, we cover the postage.

What we cannot take back

For hygiene and safety reasons we cannot accept a change-of-mind return on earrings, underwear, swimwear where the hygiene liner has been removed, perfume or skincare that has been opened, or anything made or ordered specially for you. Gift cards cannot be returned or exchanged for cash.

Faulty or damaged items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

These rights apply to sale items and marked-down items exactly as they apply to full-price items.

Please check your order when it arrives. If your item is faulty, damaged or incorrect, contact us straight away. We will assess it and arrange a replacement, refund or repair. We cover return postage on faulty items.

Our full Terms and Conditions cover everything else, including in-store purchases, gift cards and privacy.