Terms and Conditions

Last updated: 8 September 2026

Reborn Code, Shop 3, 64 Bussell Highway, Cowaramup WA 6284.

These terms cover buying from us, online at reborncode.com.au and in store at Cowaramup. By placing an order you accept them. We may update these terms at any time, and the version on this page at the time of your order is the one that applies.

Getting in touch

Email store@reborncode.com.au
Phone 0423 976 206
In store, Shop 3, 64 Bussell Highway, Cowaramup WA 6284, open every day 9am to 4:30pm
Returns by post, PO Box 999, Cowaramup WA 6284

Ordering

The easiest way to buy from us is through the website, using Visa, Mastercard or PayPal. Once your order is placed you will get an email confirming the order and the payment.

We are also happy to take an order by phone or email, paid by Visa or Mastercard. For a manual order we need your order details, your preferred payment method, your shipping address, your email and your phone number.

Your order is an offer to buy. We accept it when we send your confirmation email. If we cannot fill an order, for example the item has sold in store since you added it to your cart, we will contact you and refund you in full.

We do our best to keep the website accurate, but if a product is listed at an obviously wrong price or with a clear description error, we may cancel the order and refund you rather than fill it. We will always tell you first.

Prices and payment

All prices are in Australian dollars and include GST.
Prices can change without notice. A change never affects an order we have already confirmed.
Where a product shows a crossed-out price, that is the recommended retail price set by the brand.
We take payment at the time you order.

Discount codes

One discount code per order, unless a code says otherwise.
Our welcome code applies to full-price stock only.
Codes cannot be applied to an order after it has been placed.
Gift cards are not a discount code and can be used on anything.

Shipping

Flat rate $20 for Australian orders under $200.
Free shipping on Australian orders of $200 or more.
Click and collect from the Cowaramup shop is free.

We ship from regional Western Australia. We pack orders promptly, but delivery times vary with where you are and we cannot control the carrier. Any delivery time we quote is an estimate, not a guarantee.

Risk in the goods passes to you on delivery. If a parcel arrives damaged, do not throw the packaging away, take photos and contact us straight away and we will sort it out.

Returns and exchanges

We want you to love what you buy. If it is not right, here is how it works.

Change of mind, or the size is wrong

Contact us within 14 days of receiving your order to ask for a return, and we will send you a return authorisation.
Post the item back within 14 days of getting that authorisation.
Items must come back in original condition, unworn, unwashed, unused, with tags still attached and in their original packaging.
We cannot accept a return that was not authorised first.
Send it to PO Box 999, Cowaramup WA 6284.

Refunds

Change-of-mind returns are available on full-price items only.
Sale and marked-down items are final sale. Change-of-mind returns and exchanges do not apply to them, so please choose carefully.
A change-of-mind refund is less the $20 shipping we paid to send it to you, even if your order shipped free.
We process refunds to your original payment method within 10 business days of getting the item back and checking it. Your bank may take a few days more.
If it has been more than 15 business days since we approved your refund and you have not seen it, email store@reborncode.com.au.

None of this applies to a faulty item. See "If something is wrong with your item" below.

Exchanges and store gift cards

Once your return is approved you can swap it for any product in store, or take a store gift card.
Store gift cards are valid for 3 years from the day we issue them, and can be used in store or online.
We process an exchange or a gift card once the original item is back with us.

Return postage

You pay return postage on a change of mind or a wrong size. We do not offer free returns for those.
Use registered post or a trackable courier. Until it reaches us it is still your parcel, and we cannot take responsibility for something lost on the way.
If the item is faulty, we cover the postage.

What we cannot take back

For hygiene and safety reasons we cannot accept a change-of-mind return on earrings, underwear, swimwear where the hygiene liner has been removed, perfume or skincare that has been opened, or anything made or ordered specially for you. Gift cards cannot be returned or exchanged for cash. Again, this does not affect your rights if the item is faulty.

If something is wrong with your item

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

These rights apply to sale items and marked-down items exactly as they apply to full-price items. Nothing on this page takes them away.

Please check your order when it arrives. If something is faulty, damaged or not what you ordered, contact us and we will assess it and sort out a repair, a replacement or a refund. We cover return postage on faulty items.

Buying in store

In-store purchases are covered by the terms on the card at our counter. In short:

Your Australian Consumer Law rights are exactly the same as they are online.
On a change of mind you have 14 days, with your proof of purchase and the tags still attached. You can swap it for any product in store or take a store gift card, rather than a cash refund.
We can hold an item for you with a 20% deposit, for as long as you need. If you decide not to go ahead, the deposit becomes a store gift card.

Ask us in store, or see the card at the counter for the detail.

Gift cards

Valid for 3 years from the date of purchase.
Can be used online and in store.
Not redeemable for cash and not reloadable.
Treat it like cash. We cannot replace a gift card that is lost or stolen.

Your privacy

We handle your personal information under our Privacy Policy. We do not sell your personal information. If you sign up to our emails you can unsubscribe at any time using the link in any email.

Our content

The words, photographs, logos and design on this site belong to Reborn Code or to the brands we stock, and are protected by copyright. You are welcome to share our product pages. You may not copy our images or copy for your own commercial use without asking us first.

Product photography is supplied by the brands we stock or shot by us. Colours can look different on different screens, so a colour on your screen may not exactly match the item.

Where you can shop with us

We ship within Australia. We do not currently ship overseas. You can order from anywhere, but the delivery address must be in Australia.

Liability

Nothing here limits your rights under the Australian Consumer Law. Beyond those rights, and to the extent the law allows, our liability for any claim connected with an order is limited to replacing the goods or refunding what you paid for them.

Which law applies

These terms are governed by the laws of Western Australia.

If something goes wrong

Talk to us first. Email store@reborncode.com.au or call 0423 976 206 and we will do our best to fix it. Most things are sorted with one phone call.